SPX Express - Operations Excellence Intern (First Mile) (Rolling Intake)

The Operation teams at Shopee cover the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job description:

• Identify key operational gaps and improvement opportunities within First Mile Operations.
• Collaborate with the operations team to design and project manage initiatives across all First Mile Hubs in Malaysia.
• Analyze data and results to identify areas for improvement.
• Develop dashboards and tools as required to monitor and track operational performance.
• Prepare proposals and reports for presentation to senior management.

Requirements:

• Currently pursuing a Bachelor's Degree in a relevant field such as Business, Engineering, or Supply Chain.
• Strong analytical mindset and ability to work with data to derive insights.
• Well-developed interpersonal and communication skills.
• Detail-oriented and adaptable to changes in a fast-paced environment.
• Having Python skills will be an advantage
• Preferably familiar with the first-mile process.
• Advantage if willing to travel to hubs within Malaysia for on-site analysis and support.