Seller Operation Support (SOS)

About Shopee

Shopee is the leading e-commerce platform in Southeast Asia. It provides customers with an easy, secure and fast online shopping experience through strong payment and fulfillment support.

Your Role

• Drive improvements to improve seller performance on Shopee
• Analyse, monitor, and report seller’s performance using operational metrics
• Establish processes and identify appropriate indicators to monitor performance and progress
• Proactively flag out non-performing sellers and put up an improvement plan for them
• Identify and report current and potential issues faced by sellers
• Understand pain points from sellers and propose solutions to solve them
• Visiting sellers in their offices / warehouses to understand their process flow
• Solving operational issues faced by sellers on a day to day basis
• Create educational decks for features and best practices for sellers
• Work with various teams (eg. Operations, Business Development, Marketing team) to implement solutions
• Prepare daily, weekly, and any other periodic reports

Training, development & rotations

Shopee is committed to empowering employees to do their best work – and to do your best work you need to be constantly learning, growing, and becoming a better version of yourself. With the support of the team, Shopee helps you to reach your potential through a variety of offerings, such as:

• Comprehensive Compensation and Benefits Package.
• Mentorship & Development
• Strategic & Regional Exposure
• Rigorous Training Curriculum
• Highly Impactful & Meaningful Projects

Salary & Benefits

Roles in the Marketing Campaign Operations department earns around 6,920 MYR per month and an average of 3,600 MYR to 10,600 MYR. (Source: Glassdoor)

The company takes care of you and your loved ones and will support you with a competitive and comprehensive benefits package. Below are some highlights:

• Accidental death and dismemberment (AD&D) insurance.
• Life Insurance
• Dental Insurance
• Health Insurance
• PTO (Vacation/ Personal Days)
• Maternity Leave
• Paternity Leave
• Vision Insurance
• Sick Time

Career Progression 

At Shopee a range of programs and training that focuses on developing essential skills (e.g., stakeholder management, communication or creative and innovative thinking) for personal and professional effectiveness. A suite of tech and functional initiatives to broaden and deepen their knowledge and skills in their roles and functions. Also a series of leadership training, engagement and networking events, coaching and mentoring as well as deep dive sessions for the leaders across the region.

Work Life Balance

Work Life balance is rated as 3.95/5.0 according to ambition box. Shopee values its employees and strives to provide the best for them.They constantly provide opportunities for our employees to develop and upskill themselves.Also provide a vibrant working environment to promote a fun and collaborative work culture. It is also considered Fast-paced and exciting workplace. A place to learn and gain more skills as the company allows employees to explore new marketing techniques. A good place to start for all Fresh Graduates.

Culture & Vibe 

Shopee is committed to being diverse, inclusive, and equal in its approach. The company believes that only incentives are not enough to make workplace culture powerful. It understands that corporate culture and values define a business.The vast spatial network patterns are in line with the theme of connectivity as Shopee helps to connect millions of buyers and sellers across our platform. All employees work together in a shared open-concept space which encourages cross-department discussions and collaboration. Shopee bring employees together with a fresh, fun and vibrant environment where employees can be comfortable and feel at home.

About You

• Strong communication skills in English (verbal and written)
• Expert in Microsoft Office products (Excel, PowerPoint)
• Critical thinking and problem-solving skills
• Strong analytical skills with strong business sense
• Self-starter with a strong sense of curiosity
• Good team player with a positive attitude and a strong sense of integrity and responsibility
• Able to work in a dynamic work environment
• Able to manage multiple projects with tight deadlines and able to work independently
• Holds a Bachelor’s degree in any field.

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page to submit your application directly with Shopee.

Make sure to complete all the required fields and give throughtful and considered answers.

Some important notes:

• Recruitment and hiring for this role is ongoing throughout the year.
• Applications will be kept active in our database for a period of six months.
• Should you still be interested in JPA program after six months, you will need to re-apply.
• The Shopee will contact only those applicants whom hiring managers wish to interview.