IT Service Management Intern - Digital & Data Services null

Your role

In this role, you will be part of the Service Management team under MYVN DGT DDS (Digital & Data Services)

PwC provides interns an opportunity to gain hands-on experience in IT Service Management processes and frameworks.

Day-to-day responsibilities involve

• Incident Management which assists in the triage and resolution of IT incidents, monitors and updates incident records, communicates with end users, and escalates as necessary.
• Assist the service desk team by responding to user inquiries, troubleshooting common IT issues, and helping with technical problems.
• Collect and analyze service performance data, and create reports or dashboards to identify trends and areas for improvement.
• Collaborate with the IT Service Management team, and contribute to process improvement discussion/continuous improvement initiatives to enhance service delivery and user satisfaction.

About you

To apply for this role, you are required to meet the following requirements:

• Minimum Academic Requirement: Pursuing a degree in Computer Science/Information Technology/Information Systems/Data Science.
• Understanding of Service Management framework knowledge and basic technical skills related to the system and technologies concept.
• Ability to analyze data and metrics to identify trends, areas for improvement, and opportunities for optimization.
• Strong interpersonal, written, and verbal communication skills

Benefits

Aside from getting an attractive allowance, by joining this internship at PwC Malaysia, you will also get the following benefits:

• Mentoring & coaching by PwC Professionals
• Exposure to real projects and PwC clients
• Networking with other PwC people from various backgrounds and around the globe
• Opportunity to work full-time with PwC

In the video below, you will also find out other benefits of working at PwC!

@pwc_malaysia that's basically all there is to it #officetour #pwc #malaysia #big4 ♬ original sound - PwC Malaysia

Training & development

When collaborating with experts in your selected business domain, you’ll become a valued team member, assuming responsibilities at the graduate level. Your assignments will involve client projects, allowing you to deepen your understanding of their work and establish connections with colleagues and peers. Regardless of the business area you choose, PwC assures you that this experience will be a rewarding investment of your time. Whether it’s interacting with clients, networking with people, participating in social events, or honing your skills, you’ll be pleasantly surprised by the growth and learning opportunities. At PwC, opportunity lies at the core of your career, and their internship program embodies just that. 

Career progression

At PwC, their internship program is highly regarded in the business community. As an intern (or “Vocational Employee” as they call it), you’ll have the opportunity to work alongside experienced professionals, develop new skills, and gain exposure to real-world work. During your internship, you’ll engage in challenging and relevant tasks, attend networking events, and receive guidance from a supervisor. Depending on the business needs and your performance, you may be offered a full-time position with the firm upon completing your internship.

How to apply

Please attach the following documents along with your CV when you submit an online application:

• Academic Certificates and Transcripts, from SPM (or equivalent) onwards
• A copy of your NRIC or passport
• Recent passport-size photo

Sources

The following sources were used in researching this page:

• pwc.com/id/en/careers/internship-programmes.html
• pwc.com/my/en/careers/work-life.html
• pwc.com/my/en/careers/jobpostings.html
• glassdoor.com/Reviews/PwC-Malaysia-Reviews-EI_IE8450.0,3_IL.4,12_IN170.htm?filter.iso3Language=eng