Associate - System Support Engineer null

About PWC Malaysia

PWC is a network of firms across 158 countries with more than 236,000 people committed to delivering quality assurance, advisory, and tax services. PwC helps organizations and individuals create the value they’re looking for.

PWC Malaysia has played an integral part in the growth and progress of Malaysia since 1900. Today, it works with many large multinationals, public sector entities, and Malaysian companies, delivering solutions to them through its assurance, tax, and advisory services. 

Five-time winner of Malaysia's Top Leading Graduate Employers Award.

Your role

A career in the Software Development practice, within Tax Technology services, will provide you with the opportunity to work directly with senior Information Technology professionals within PwC, as well as with its clients, to provide specialized assistance to troubleshoot and resolve issues surrounding the technical application aspects of its tax technology solutions.

The team helps the clients solve complex business problems by interpreting requirements, programming unit testing of applications, and supporting the System Development Life Cycle for applicable technical domains used for their business applications.

Responsibilities

As an Associate, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping the clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

• Provide technical support and ongoing services to end users via ServiceNow.
• Acts as a liaison between the users and the business and development teams
• Participate in requirements analysis and review sessions
• Coordinate with cross-functional teams for issues not resolved at the L2 level.
• Participation in daily scrum meetings and weekly global cross-meetings.
• Creates and maintains up-to-date documentation (ServiceNow solutions, FAQs, Release Notes, User Guide published in Google site/Shared drive).
• Execute system testing and assist with deployment activities.
• Opportunity to work on the design and development of no-code applications (training will be provided).

Training, development & rotations

Everyone in PwC has personalized guidance on their learning and development with Vantage, a mobile learning app that gives the convenience to learn, whenever and wherever.

Compensation & benefits

One of the ways it encourages in-the-moment appreciation among people is through a real-time recognition programme called flexPoints, which runs on both a mobile app and a website.

flexPoints allows Managers and above to recognize staff by rewarding points and badges based on their exemplary contribution. Similarly, its people can appreciate their managers as well by awarding them badges, which are based on PwC Values. Its people can then redeem vouchers from popular vendors of their choice with the points awarded to them.

The base pay for a similar role may range from 104000 MYR to 111000 MYR per year. It also offers the following benefits :

• Insurance, Health & Wellness
  • Health Care & Insurance
  • Life Insurance
  • Disability Insurance
  • Dental Insurance
  • Vision Insurance
• Financial & Retirement
  • Performance Bonus
  • Retirement Plan
  • Stock Options or Equity
• Family & Parenting
  • Maternity & Paternity Leave
  • Unpaid Extended Leave
  • Work From Home
  • Reduced or Flexible Hours
  • Childcare
• Vacation & Time Off
  • Vacation & Paid Time Off
  • Sick Leave
  • Bereavement Leave
• Perks & Benefits
  • Free Lunch or Snacks
  • Company Car
  • Employee Assistance Program
  • Employee Discount
  • Gym Membership
• Professional Support
  • Job Training & Tuition
  • Diversity Program
  • Apprenticeship Program

Career progression

My Growth Journey is PwC Malaysia’s ecosystem to support its people's development as PwC professionals. Through essential elements such as real-time development, growth conversations, and PwC's own 'Snapshots' (an easy and digital way to assess the development), it wants to make sure the people grow both professionally and personally.

The accelerating pace at which technology is developing has impacted the way they work and do business. A key priority for PwC Malaysia is to upskill its people and prepare them for the future of work. PWC’s Future Skills initiative builds both their digital and human skills so that they have the agility to remain relevant as their roles evolve.

Work life balance

flex+ is PWC’s flexible work arrangement policies which incorporates various forms of work flexibility and benefits in consideration of people’s lives outside work. This journey began in 2013, and since then it has progressively enhanced flex+ with initiatives such as flexWear where they can dress for the day, firm-wide block leave called Rest & Refresh, and flexFriday, which allows employees to leave work at 12:30 pm every second Friday of the month.

flex+ is divided into three main categories:

• flex@work,
  • flexFridays
  • flexSpace
  • flextime
  • Reduced Work Week
  • Career Break
• parents@work.
  • flexMum & extended maternity
  • flexDad & extended paternity leave
  • Adoption leave
  • Amenities for mothers
• life@work          
  • flexWear
  • flexMed
  • Birthday leave
  • flexPoints
  • flexCare
  • Rest & Refresh
  • flexBenefits
  • Great Place to Work programme (GPW)
  • flexMobile

Company culture 

In line with PwC’s purpose to build trust in society and solve important problems, it focus on creating opportunities for its people to work on projects and engagements in various areas such as their day-to-day work, corporate responsibility, diversity & inclusion, and more. These opportunities create a sense of pride in being a part of PwC as the employees share their competencies that help both business and people as well as go beyond their area of work to bring the best value to clients and community.

Nation building engagements

More than just working for profit, PWC believes in creating impact through solving business issues and driving positive societal change on multiple fronts. To accomplish that, it partners with the government and NGOs to arrive at solutions that are effective in tackling inequality--for the better of the community and nation.

Corporate Responsibility

PWC wants to be consistent with its knowledge, services, and relationships while making a difference in the communities and through its business. PWC does this by focusing on community engagement, environmental stewardship, being a responsible business, and supporting diversity and inclusion.

About you

PWC is looking for candidates with the following requirements for this job:

• Recognized University Degree in Computer Science/Information Technology or related discipline
• Knowledge of ITIL standard methodologies (ITIL foundation certification would be an advantage)
• Familiarity with Azure DevOps (if any)
• Familiarity with the ServiceNow platform (if any)
• Basic knowledge of SQL Server
• Good analytical skills, ability to multitask and prioritize
• Ability to work independently on individual assignments and collectively with a team on larger projects
• Good interpersonal skills: Writing skills & communication skills
• Availability to work extended hours when needed.

How to apply

Apply on the employer's site

To apply for the job just click the Apply on employer site button below and ​ Please attach the following documents along with your CV when you submit an online application:

• Certificates and Transcripts, from SPM (or equivalent) onwards
• A copy of your NRIC or passport
• Recent passport-size photo.

Once your application is accepted by a recruiter, you will get an email invitation regarding the assessment process.

Source

https://www.glassdoor.co.in/Overview/Working-at-PwC-EI_IE8450.11,14.htm