Client Onboard Analyst (Rolling Intake)

About the company

Citibank Berhad is a licensed commercial bank in Malaysia with its headquarters in Jalan Ampang, Kuala Lumpur.

Your role

• Processes client’s requests related to system setup including signatories’ updates and documentation lodgment
• Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes
• Provides responses to client and internal inquiries
• Prepares documentation for archiving
• Applies appropriate bank’s regulations while processing the requests
• Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents
• Documents operation procedure updates
• Verification and authorization of data entered in the systems
• Ensures all queries are dealt with in an efficient and timely manner
• Escalates urgent / risk issues through the appropriate escalation channels.
• Co-operates with and supports other teams/employees upon supervisor’s instruction, including the possibility of movement to another group and/or process.
• Performs other crucial tasks instructed by supervisors, e.g. participation in pieces of training, projects, conference calls, systems’ testing, and addressing a few AMT request types
• Assists in the implementation of validated process improvements
• Responsible for coordination of projects around internal processes
• Effective execution of day-to-day responsibilities, as well as execution of any other work instructed by the supervisor related to this function
• Daily deliverables of routine and defined tasks, while developing knowledge of the broader context in which work is being performed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing and reporting control issues with transparency

Training & development

At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. Citibank is fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where people live and work through volunteerism.

Salary & benefits

Benefits:

• Paid parental leave
• Future savings plans
• Learning and development resources
• Paid time off packages
• Telehealth options

Career progression

Analysts at Citi must move up through the most positions before reaching managing director, moving from associate to chief executive to senior vice president to director. For those interested in banking, marketing, and innovation, Citi has a wide range of job options. Departments like customer service and research also offer prospects.

The potential to further your career, support your society, and have a significant influence is available at Citi.

Work-life balance

After working from home became the “new normal” in early 2020, the bank listened to feedback from Citibank's employees and enacted policies to help ease the blurring of lines between home and work. In response, in 2021 Citibank launched “Zoom-Free Fridays” for internal meetings to combat the well-recognized fatigue from virtual meetings.

Company culture

Citi is committed to a diverse and inclusive workforce that represents the places where the bank operates and the clients bank serves. Citibank believes in a workplace where everyone feels comfortable coming to work as their whole self every day. Citibank's culture of belonging and inclusivity makes Citi a place where everyone can thrive and advance their careers.

About you

• Bachelor’s/University degree
• 0-1 years’ experience
• Fresh graduates encouraged to apply

How to apply

To start your application, click the "Apply on employer site" button on this page.

Sources

• https://www.glassdoor.com/Salary/Citi-Malaysia-Salaries-EI_IE8843.0,4_IL.5,13_IN170.htm
• https://careers.citigroup.com/why-citi/global-benefits.html
• https://careers.citigroup.com/students-and-graduates/
• https://careers.citigroup.com/why-citi/diversity-inclusion.html
• https://en.wikipedia.org/wiki/Citibank_(Malaysia)
• https://www.youtube.com/watch?v=NdPm6sgzZkM